“Just a quick note to convey our gratitude for a pleasant buying experience at Parrish & Company in Round Rock.

We did a lot of research prior to our decision in buying a gas log set, and settled with Parrish & Co. in large part because of (a member of your staff). She patiently answered all our questions and was a big help in our decision on what type of log set to go with. We settled on the Imperial Logs by Heatilator with remote and are very pleased with the quality and workmanship of this product.


The day we purchased the set ... (she) said that she didn’t have the remote in inventory but would hand deliver it to our home in Georgetown on Friday, when I planned to install the log set in our fireplace. (A Service Technician) gave us a courtesy call on Friday prior to coming out and arrived mid-morning.

In addition to delivering the remote he offered to help me set up the log set! He was a tremendous help and saved me a lot of time ... I could tell he certainly knew his business.

He was very courteous and we are grateful for his assistance. He’s a fine young man.
Coming from Houston we aren't used to this type of customer service! We will continue to shop Parrish & Co for any additional products for our new home. Please convey our thanks to (your staff) for a job well done!!"

– R. and J., Georgetown

 


“We recently had a warranty service call on our new fireplace. Your technician who came out was a pleasure to deal with and took the time to answer all of our questions and adjust our unit to our satisfaction. It was a pleasure to deal with someone who is technically competent and also truly enjoys his work. His personality and attitude were wonderful. He is a great employee and you should be proud of him.”
– B. and J., Leander



 
“(Your team member) was both friendly and professional throughout our project. She took our ideas, requests and suggestions and made them concrete; recommending, adding and editing along the way to make everything better. We now have a showplace that belongs in the pages of a magazine, but at the same time is super functional.

As with any project of this scale, a few things came up that needed hand-holding or tweaking along the way, and (your team member) was receptive and very helpful. She took the time to truly listen and make it right. She has been an absolute delight to work with.”
– L. and T., San Antonio


“When my wife and I moved back to South Texas last summer and purchased an 11-year-old home, it was done with the understanding that a kitchen-remodel would be involved. From the experience gained in the partial remodel of two previous kitchens, we knew that the makeover we envisioned for this latest home would require a professional kitchen designer, and when it came time to act, my sister-in-law (employed by a local architectural firm) recommended Parrish. In the course of that first meeting with (your team member), it quickly became apparent that we were in the presence of an experienced professional who really listened to our input, and who consistently articulated an understanding of that input both verbally and in the emerging design.

After the final design was approved, (she) made a point of coming out to check on the progress of the work on the day the cabinets were installed, and a second time to inspect the finished results (and to help us identify any "punch list" corrections that were necessary). That the individual responsible for the design would take such a high degree of ownership in the finished product is, from my experience, virtually unheard-of in contemporary American life. This is what "value-added" is all about, and it is significant.


Every single Parrish employee we encountered was positive, helpful, extremely polite, genuinely friendly, and demonstrated a "can-do" attitude. Parrish & Co., in my estimation, is in very capable hands. Following the conclusion of our total kitchen makeover, we are light-years beyond delighted with (her) design and the physical results."
– B. and S., New Braunfels
 


“I was scheduled for repairs on cabinets in my new home at Cottages of Northwoods, Avery Ranch, and wanted you to know that I was very pleased with the service and knowledge (your team member) demonstrated while checking each drawer and cabinet, making all the necessary repairs in a timely and efficient matter.
– K.J., Austin



I would like to acknowledge (your tech’s) outstanding service at Parrish and Company.  (He) serviced our fireplace a couple of weeks ago and today, and I was very pleased with his work. He shows professionalism and great knowledge of his work. He was polite and courteous with both me and my husband. I believe I can rely on his word and service, and in a day where not many people take pride in their work or have a work ethic, that is a huge compliment for (him). Thank you for your work and I hope your leadership will acknowledge you for your great service.”
– R.P., San Antonio





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